Niamh Downey Digital Consultant Hong Kong

Hi, I’m Niamh.

I work with businesses to understand, develop and rollout bespoke digital strategies to fuel growth, drive revenue and optimise customer experience.

A digital expert with 15+ years of digital marketing expertise, honed while working for some of the world's most successful consumer brands including HSBC, L’Oréal, Warner Music, Westfield and Club Med.

With multi-industry, international experience, I provide a range of project-based and longer-term consultancy options that ensure continued success for you, your teams and your business.

Services

Digital Marketing Strategy

  • Social media marketing & content strategies

  • CRM, data acquisition & email marketing

  • Growth marketing & performance

  • Loyalty, reward and consumer retention

  • Full funnel e-commerce planning & analysis

  • Team skills gap analysis and training

Customer Experience (CX)

Thought Leadership

  • Design thinking / Service design

  • Consumer analysis, competitor research and market opportunities

  • Customer journey mapping

  • Co-creation & workshop facilitation

  • CX Ops advisory

  • Speaker / panel appearances

  • SME & industry research interviews

Let’s chat

It all begins with understanding your problems and identifying the opportunities.

Reach out now for a free 30 min online chat with no obligation.